At Spiders Hoodies Canada we ship spider hoodies, tracksuits, sweatpants and t-shirts to every province and territory in Canada. This page explains how your order is processed, how long delivery takes, and what to do if something goes wrong in transit.
Order Processing Time
Orders are processed within 1 to 3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. During major sale periods processing can take slightly longer, and we will email you if there is any delay on your order.
Delivery Times Across Canada
Once your order leaves our facility, standard delivery usually takes 7 to 15 business days depending on where you are. Orders to major cities such as Toronto, Vancouver, Montreal, Calgary and Ottawa normally arrive at the faster end of that range, while remote and northern addresses can take longer.
Processing time and delivery time are separate. As a rough total, most Canadian orders arrive within 8 to 18 business days of being placed.
Shipping Cost
Standard shipping is free on all orders across Canada, with no minimum spend. Prices on the site are in Canadian dollars, and any applicable taxes are shown at checkout before you pay. There are no customs charges on domestic Canadian orders.
Tracking Your Order
As soon as your parcel is dispatched we email you a tracking number. Tracking can take 24 to 48 hours to start showing scans after it is issued, which is normal and does not mean anything is wrong. If your tracking has not updated for more than 7 business days, email us and we will chase the carrier for you.
Shipping Outside Canada
Canada is our home market and free shipping applies there only. If you are ordering from outside Canada, email us before you place the order and we will confirm whether we can ship to you, what it would cost and how long it would take. Any import duties or taxes charged by your own country are not included in our prices and are the responsibility of the person receiving the parcel.
Delivery Addresses, PO Boxes and Rural Routes
Please double-check your address, unit or apartment number and postal code at checkout. We can deliver to most PO Boxes and rural routes in Canada, but these can add a few days to the delivery window. We cannot deliver to a different country than the one selected at checkout.
Changing an Address After Ordering
If you spot a mistake in your address, email us straight away with your order number. If your order has not yet been dispatched we can usually correct it. Once a parcel has left our facility the address cannot be changed, and the parcel has to complete its journey or be returned to us before we can resend it.
Wrong Address, Delays or Lost Parcels
If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange a resend. Re-delivery in that case may be chargeable, since the original free shipping has already been used.
If tracking shows delivered but nothing has arrived, check with anyone else at the address and with your local depot first, then email us within 7 days of the delivery scan so we can open an investigation with the carrier.
Missing Items or Split Deliveries
Larger orders are occasionally split across more than one parcel, so a missing item may simply be arriving separately. Your dispatch email will say if this applies to your order. If an item is genuinely missing, email us with your order number and a photo of what did arrive and we will sort it out.
Need Help With A Delivery?
Email support@spidershoodies.ca with your order number and we will look into it, usually within 24 to 48 hours. You can also reach us through the Contact Us page.
If the item itself is the problem rather than the delivery, see Returns & Refunds.