Need Help With An Order Or An Idea?
Ask us anything: where your parcel has got to, which size to pick, how a return works, or whether we can help you put a full fit together. Every message lands with a real person on our Canadian support desk, and we answer within 24 to 48 hours.
Send Us A Message
Fill in the form and we will get back to you by email. If it is about an order you have already placed, drop the order number in so we can pull it up straight away.
Email Us
The fastest way to reach us. Best for order questions, sizing help and returns. Replies within 24 to 48 hours.
Call Us
Prefer to talk it through instead of typing it out? Give us a ring and we will walk you through it.
Visit Us
Our Canadian base in downtown Toronto. Orders ship free to every province across Canada.
Pick A Topic And We Will Point You The Right Way
Tell us which of these you are writing about and your message goes to the right person first time, which is usually the difference between a same-day answer and a two-day one.
General Inquiries
Questions about the brand, what a piece is made from, how it fits, or anything you could not find on the product page.
Order Support
Tracking, address corrections, a parcel that is running late, or something in the box that is not what you ordered. Include your order number.
Returns & Exchanges
Wrong size or changed your mind? Message us and we will send the steps. The full policy lives on our Returns & Refunds page.
Wholesale & Collabs
Bulk orders, stocking Spider Hoodies in your own store, content collaborations and anything else on the business side.
Built On Trust, Not Just Fabric
Find Us
Right in the middle of downtown Toronto, a couple of minutes from Dundas Station.
Still Deciding? Start With The Collection.
Hoodies, tracksuits, tees and sweatpants, with free shipping across Canada and up to 70% off selected styles.