Spiders Hoodies Canada operates spidershoodies.ca from 220 Yonge St, Toronto, ON M5B 2L7, Canada. This policy explains what personal information we collect when you shop with us, why we collect it, who it is shared with and what control you have over it.
Information We Collect
We only collect what we need to run the shop:
- Name, email address, phone number and shipping address when you place an order
- Order history and any messages you send our support team
- Your email address if you sign up for updates
- Basic technical data such as browser type, device type and pages viewed, collected automatically
Payment Information
We never see or store your full card number. Payments are handled by our payment processor over an encrypted connection, and we only receive confirmation that a payment succeeded along with the last few digits of the card for reference. Nobody at Spiders Hoodies Canada can retrieve your card details.
How We Use Your Information
- To process, pack and deliver your order
- To send order confirmations, dispatch notices and tracking updates
- To answer your questions and handle returns or refunds
- To detect and prevent fraudulent orders
- To improve the site and the range we stock
We do not sell your personal information to anyone, and we do not use it for anything you would not reasonably expect from a store you bought something from.
Sharing With Third Parties
Your information is shared only with the parties needed to complete your order: our payment processor, our shipping carriers, and the services that host the website and send our transactional email. Each of them receives the minimum needed to do their part. We may also disclose information where the law requires it.
Cookies and Tracking
The site uses cookies to keep your cart working, remember that you are logged in and measure which pages are used. You can block or delete cookies in your browser settings at any time, but the cart and checkout will not work correctly without the essential ones.
Marketing Emails
We only send marketing email to people who asked for it. Every one of those emails has an unsubscribe link, and unsubscribing takes effect immediately. Order confirmations, dispatch notices and support replies are not marketing and are sent regardless, because they are part of the order you placed.
Data Retention and Security
Order records are kept for as long as we need them for accounting, warranty and legal purposes. The site runs over an encrypted HTTPS connection and access to customer data is limited to the people who need it to fulfil orders and answer support. No system is perfect, but we do not keep data we have no reason to hold.
Your Rights
Under Canadian privacy law, including PIPEDA, you can ask us to:
- Tell you what personal information we hold about you
- Correct anything that is wrong or out of date
- Delete your information, where we are not required to keep it
- Stop sending you marketing email
Email support@spidershoodies.ca and we will respond within 30 days. We may ask you to confirm your identity first so we do not hand your data to someone else.
Children’s Privacy
This shop is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us their information, email us and we will delete it.
Links to Other Websites
Some pages link out to other sites, such as a carrier tracking page or a map. Once you leave spidershoodies.ca you are covered by that site’s privacy policy, not this one.
Changes to This Policy
If this policy changes we update this page and change the date at the top. Continuing to use the site after a change means you accept the updated version.
Privacy Questions
Email support@spidershoodies.ca or write to us at 220 Yonge St, Toronto, ON M5B 2L7, Canada. You can also reach us through the Contact Us page.